Delete your Welcome TV account and data
This page explains how to delete your account for Welcome TV (the host dashboard at getwelcometv.com and the Welcome TV: Guest Screen app for Android TV / Google TV, by Wasim Iqbal (Welcome TV)) and what happens to your data.
How to delete your account
By email: send an email to support@getwelcometv.com from the email address of your Welcome TV account, with the subject "Delete my account". We confirm by reply and delete the account within 7 days (at most 30). If you write from a different address we will ask you to confirm from the account's address, so no one can delete your account but you.
You don't need an account to remove the TV app: uninstall it from the TV (Settings → Apps), which deletes everything it stored on the TV.
What is deleted
- Your account: name, email, password, Google sign-in link and profile picture, your private forwarding address.
- All your properties: texts, Wi-Fi details, house rules, photos, logos, slideshows, guide, menu, tips and extras.
- All guests' first names and stay dates, calendar links, PMS connections and their stored credentials, and booking names from forwarded emails.
- Your TVs are unlinked from your account and keep only their anonymous device key (a TV shows a new pairing code and can be paired by someone else).
- Your email-preference and email-history records.
What is kept, and for how long
- Payment records (amount, currency, date, plan, number of TVs, Razorpay/PayPal payment IDs and the email used): kept for as long as Indian tax and accounting law requires (currently up to 8 years), then deleted. Razorpay and PayPal keep their own records under their policies.
- Server backups that contain your data are overwritten within 30 days.
- Application logs (no IP addresses) expire within 7 days.
Deleting only some data
You don't have to delete your account to remove data. In the dashboard you can delete any property, stay, calendar link, PMS connection, guest name, or unlink any TV. Guests' names and stay dates are deleted automatically 30 days after check-out.
Questions: support@getwelcometv.com