Refund, Cancellation & Return Policy
Last updated: 14 November 2026
This policy applies to payments for the Welcome TV Pro plan made on getwelcometv.com through Razorpay (Indian rupees) or PayPal (US dollars). It is offered by Wasim Iqbal (Welcome TV), DLF Cyber City, Gurugram, Haryana 122002, India.
What you buy
Welcome TV Pro is a digital service, priced per TV and paid in advance for one month or one year. It is activated on your account immediately after payment. There is no physical product.
Try before you pay
New accounts get a free 30-day Pro trial with every Pro feature, so you can check Welcome TV on your own TV before paying anything. No payment details are needed for the trial and nothing is charged when it ends. Please use the trial to make sure Pro suits you: payments are not refundable (see below).
Cancellation
- Pro plans do not renew automatically, so there is no subscription to cancel and you will never be charged again unless you choose to pay again.
- If you do not want to continue, simply do not renew. Pro stays active until the end of the period you paid for, then your account moves to the Free plan. Your properties and settings are kept.
- You can delete your account at any time (getwelcometv.com/delete-account).
Refunds
Because every new account can use Pro free for 30 days before paying, payments for Pro are non-refundable. We do not give refunds for change of mind, for unused time, for TVs you no longer use, or for ending a plan early.
The only exceptions. We refund in full, at any time, if:
- you were charged twice for the same order, or charged more than the price shown at checkout;
- your payment was taken but Pro was not activated on your account, and we could not fix it within 3 working days;
- we shut Welcome TV down, or close your account without your fault. In that case we refund the unused part of the paid period.
Problems caused by third-party services outside our control are not grounds for a refund (for example a PMS or calendar provider changing its API). Tell us anyway: we usually fix these quickly.
Nothing in this policy limits any right to a refund you have under applicable consumer law.
How to ask for a refund (exceptions above)
Email support@getwelcometv.com from your account's email address with the date and amount of the payment (or the Razorpay / PayPal payment ID from your receipt). We reply within 2 working days.
How refunds are paid
- Refunds go back to the original payment method only: through Razorpay for rupee payments, through PayPal for dollar payments.
- We start the refund within 5 working days of approving it. Razorpay refunds usually reach your card, UPI or bank account within 5–7 working days; PayPal refunds usually appear within 3–5 working days, depending on your bank.
- When a payment is refunded, the Pro time it bought is removed from your account.
- Refunds are made in the currency you paid. We cannot refund bank, card or currency-conversion fees charged by your bank or PayPal.
Returns
Welcome TV is a digital service with no physical goods, so there is nothing to return or exchange. The TV app is free to install and remove. Refunds are handled as described above.
Chargebacks and disputes
Please contact us before opening a dispute with your bank or PayPal; we resolve almost every issue directly and faster.
Contact
Wasim Iqbal (Welcome TV) · support@getwelcometv.com · DLF Cyber City, Gurugram, Haryana 122002, India