Welcome TV Privacy Policy
Last updated: 14 November 2026
This policy explains what personal data Welcome TV collects, why, who it is shared with, how long it is kept and what you can do about it. It covers:
- the Welcome TV website and host dashboard at getwelcometv.com (and the older address tv.thewasim.com, which serves the same service);
- the Welcome TV: Guest Screen app for Android TV and Google TV (package
in.thewasim.welcome), whether installed from Google Play or downloaded from getwelcometv.com/app; - the guest guide pages that a TV links to with a QR code (getwelcometv.com/g/…);
- our emails.
1. Who we are
Welcome TV is operated by Wasim Iqbal, trading as Welcome TV, DLF Cyber City, Gurugram, Haryana 122002, India ("we", "us").
Privacy questions and requests: support@getwelcometv.com
Grievance Officer (India): Shoaib Khan, support@getwelcometv.com, DLF Cyber City, Gurugram, Haryana 122002, India. We acknowledge complaints within 48 hours and resolve them within 30 days.
2. Two kinds of people, two roles
- Hosts are the property owners and managers who create a Welcome TV account. For host data, we decide how it is used (we are the "data fiduciary" under India's Digital Personal Data Protection Act 2023, or "controller" under the GDPR/UK GDPR).
- Guests are people staying at a host's property. A guest's first name and stay dates reach us only because the host connects their booking sources. For guest data, the host decides what is used and we process it on the host's behalf (we are a "processor"). Guests with questions should contact their host first; we will help the host answer.
3. What we collect from hosts
| Data | Where it comes from | Why we use it |
|---|---|---|
| Name, email address, password (stored only as a secure hash) | You, at sign-up | Your account, sign-in, service and billing emails |
| Google account name, email and profile picture | Google, if you choose "Sign in with Google" | Sign-in; picture shown in your dashboard |
| Property details: name, address/location text, Wi-Fi name and password, check-in/out times, quiet hours, house rules, amenities, check-out steps, contact line, welcome text, photos, logo, slideshow images, a YouTube video link, colours and layout | You, in the dashboard | Shown on your TVs and guest guide page |
| Guest guide content: guide sections, local tips, menu and prices, paid extras, direct-booking link, and a WhatsApp number for orders | You | Shown on the guest's phone page |
| Weather location (latitude/longitude) | You, if you turn weather on | Fetching the forecast for the TV |
| Calendar links (Airbnb, Booking.com, VRBO and other iCal export links) | You | Importing your bookings every 30 minutes |
| PMS / channel-manager API credentials (Hostaway, Guesty, Hospitable, Lodgify, Smoobu, Beds24) | You | Importing your bookings every 15 minutes. Stored encrypted. |
| Your private forwarding address (h-…@in.getwelcometv.com) and the time we last received a booking email there | Generated by us | Receiving the booking emails you forward |
| Plan, trial and payment records: plan, end date, number of TVs, amount, currency, date, order/payment IDs from Razorpay or PayPal, your email | Created when you start a trial or pay | Providing Pro, receipts, tax and accounting, fraud prevention |
| Support and enquiry messages: name, WhatsApp number, email, city, TV brand, number of TVs, message | You, through our enquiry form, email or WhatsApp | Answering you |
| Email preferences (unsubscribed from setup emails or not) and which setup emails we have sent | Our records | Not emailing you more than you want |
We do not receive or store your card, UPI, bank or PayPal login details: those go straight to Razorpay or PayPal.
4. What we process about guests (on the host's behalf)
- First name and check-in / check-out dates of each booking, imported from the host's calendar links or PMS, or added by the host by hand.
- From a booking email the host forwards (e.g. an Airbnb confirmation), we read only the reservation code and the guest's first name to match it to the booking. The rest of the email is not kept.
- A note the host may add to a stay.
Guests never sign in to the TV or the guest page, and the TV and guest page collect nothing from them. A reception-screen TV shows guests' initials unless the host chooses to show first names.
When a guest taps Order on the guest page, their phone opens WhatsApp with a message to the host's number. That message goes through WhatsApp directly to the host; we never see it.
5. What the TV app collects
The app talks only to our server, over HTTPS. It sends:
- a random device key and password the app creates on first launch (not a hardware or advertising ID), used to sign the TV in;
- the TV's model name and the app version;
- when the TV was last online;
- the six-character pairing code shown on screen while a host links the TV.
The host may give the TV a name ("Living room TV").
The app does not collect advertising IDs, location, contacts, microphone, camera or anything typed on the TV. It contains no ads, analytics or crash-reporting libraries. It keeps a local copy of the welcome screen so it keeps working offline; uninstalling the app deletes that copy. If the host adds a YouTube video, the TV plays it through YouTube, and YouTube's own privacy policy applies to that playback.
6. Website, cookies and logs
- The dashboard keeps your sign-in session in your browser's local storage. We use no advertising or analytics cookies and no tracking pixels.
- Our pages load fonts from Google Fonts and, on the home page, a YouTube video (privacy-enhanced mode where available). Paying opens Razorpay's or PayPal's checkout, which set their own cookies.
- Our application log keeps request records for 7 days and does not store IP addresses. Our hosting provider and Cloudflare may process IP addresses briefly for security and delivery.
- The guest guide page has no tracking and is marked not to be indexed by search engines.
7. Who we share data with
We do not sell personal data or use it for advertising. We share it only with service providers that help us run Welcome TV, and only what each needs:
| Provider | What for | Data involved |
|---|---|---|
| Amazon Web Services (AWS), India | Server that runs Welcome TV and stores the data | All of the above |
| Cloudflare, Inc. | Website delivery and security; receiving booking emails at in.getwelcometv.com | Web traffic; forwarded booking emails in transit |
| Zoho Corporation | Sending our emails | Your name and email address, email content |
| Razorpay Software Pvt. Ltd. | Payments in Indian rupees | Name, email, amount, order details |
| PayPal | Payments in US dollars | Amount and order details; PayPal has your PayPal account details |
| "Sign in with Google" (only if you use it); Google Play distribution | Sign-in data per Google's policy | |
| Your PMS and calendar providers | We fetch your bookings from them using the links and keys you give us | We send them only your credentials; we receive bookings |
| MET Norway (api.met.no) | Weather forecasts | Location rounded to about 1 km, no personal data |
We may also disclose data if the law requires it, to protect our rights or users' safety, or to a successor if Welcome TV is transferred (with notice to you).
Some providers (Cloudflare, PayPal, Zoho, Google) may process data outside India, including in the United States and the EU, under their own safeguards.
8. How long we keep data
| Data | How long |
|---|---|
| Account and property data | While your account exists; deleted when you delete the account |
| Guests' first names and stay dates | Deleted automatically 30 days after check-out |
| Names read from booking emails but not yet matched to a booking | Deleted after about 13 months |
| TV pairing codes | Expire after 10 minutes, deleted within a day |
| Application logs | 7 days |
| Payment records | Kept after account deletion for as long as Indian tax and accounting law requires (currently up to 8 years) |
| Enquiries (leads) | 90 days, then deleted |
| Server backups | Overwritten within 30 days |
9. Security
Data travels over HTTPS. Passwords are stored as hashes; PMS credentials are encrypted at rest; payment card data never reaches us. Each host's data is only accessible to that host's account. No system is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.
10. Your rights and choices
You can at any time:
- see and correct your data in the dashboard;
- delete properties, stays, calendars, PMS connections and TVs in the dashboard;
- unsubscribe from setup emails with the link in each one (service emails such as receipts and plan reminders still arrive while you have an account);
- delete your account and data: see getwelcometv.com/delete-account;
- ask for a copy of your data, withdraw consent, or object to a use, by writing to support@getwelcometv.com.
Depending on where you live (for example India, the EU/UK or California) you may have further rights, including complaining to your data protection authority (in India, the Data Protection Board of India). We answer requests within 30 days and do not charge for them.
11. Children
Welcome TV is a tool for businesses and is not directed at children under 18. We do not knowingly collect children's data from them. Guest data comes from the host's bookings.
12. Changes
We will post any change here with a new date and, for important changes, email hosts beforehand.
13. Contact
Wasim Iqbal (Welcome TV), DLF Cyber City, Gurugram, Haryana 122002, India · support@getwelcometv.com