Welcome TV Terms of Service

Last updated: 14 November 2026

These terms are an agreement between you and Wasim Iqbal (Welcome TV), DLF Cyber City, Gurugram, Haryana 122002, India ("Welcome TV", "we", "us"), for the use of the Welcome TV website and dashboard (getwelcometv.com, tv.thewasim.com), the Welcome TV: Guest Screen TV app, and the guest guide pages (together, the "Service"). By creating an account or using the Service you accept these terms.

1. The Service

Welcome TV shows a personal welcome screen for holiday-rental guests on a property's Android TV or Google TV, and a guest guide on the guest's phone. Hosts manage it from the web dashboard and can import bookings from calendar links, supported property-management systems (PMS) and forwarded booking emails.

2. Your account

• You must be at least 18 and using the Service for your business.
• Give accurate details and keep your password safe. You are responsible for what happens in your account.
• One person or business per account. Tell us at once at support@getwelcometv.com if you think your account has been misused.

3. Plans, trial and payment

• Free plan: limited features, at no cost, for as long as we offer it.
• Pro plan: priced per TV, paid monthly or yearly in advance. Current prices are on getwelcometv.com/#pricing and in the dashboard before you pay. The price shown at checkout is the full amount you pay; no GST or other tax is added.
• Payment: in Indian rupees through Razorpay, or in US dollars through PayPal. We never see your card or bank details.
• No automatic renewal. Each payment covers one period (one month or one year) for the number of TVs you choose. Nothing is charged again unless you pay again. A reminder is emailed before your plan ends. When the period ends and you have not renewed, your account moves to the Free plan; your properties and settings are kept.
• Free trial: new accounts may get a 30-day Pro trial for 1 TV, once per host. No payment details are needed and nothing is charged when it ends; the account simply moves to Free.
• Paying during a trial or before a plan ends adds the new period to the time you have left.
• Payments are non-refundable, because the free trial lets you try Pro first. The only exceptions (duplicate charges, Pro not activated, or the Service or your account ended by us) are set out in our Refund & Cancellation Policy.
• We may change prices or plan features with at least 30 days' notice by email. A change never affects a period you have already paid for.

4. Your content and your guests' data

• You keep ownership of everything you add (texts, photos, logos, videos, guide content). You give us permission to store, process and display it only to run the Service for you.
• You confirm you have the right to use that content, and to connect the calendars, PMS accounts and email forwarding you connect.
• For your guests' personal data (first names and stay dates), you are the controller and we process it on your behalf, as set out in our Privacy Policy. You are responsible for having a lawful basis to show guests' first names on your TV and for telling your guests about it where the law requires. Reception screens show initials unless you choose to show names.
• Connecting a PMS or calendar uses your own credentials under your agreement with that provider. We are not responsible for their availability or changes to their APIs.

5. Acceptable use

Do not use the Service to: break any law; display content that is illegal, hateful, sexually explicit or infringes others' rights; send spam; try to access other hosts' data or our systems without permission; overload, reverse-engineer or resell the Service without our written consent.

6. The TV app

The TV app is licensed to you, not sold, for use on TVs at properties you manage. You may install it from Google Play or from getwelcometv.com/app. You need a compatible Android TV / Google TV device and an internet connection. Google Play's terms also apply to apps installed from Google Play.

7. Availability and changes

We work to keep the Service running but do not promise it will be uninterrupted or error-free; the TV keeps showing its last saved screen while offline. We may improve, change or stop features. If we stop the whole Service, we will give at least 30 days' notice and refund the unused part of any paid period.

8. Suspension and ending

• You can stop using the Service and delete your account at any time (see getwelcometv.com/delete-account).
• We may suspend or close an account that breaks these terms, after a warning where reasonable. If we close it without your fault, we refund the unused part of any paid period.

9. Third-party services

The Service links to or relies on services we do not control (Airbnb, Booking.com, VRBO, PMS providers, Razorpay, PayPal, Google, YouTube, WhatsApp, MET Norway weather). Their terms apply to your use of them.

10. Disclaimers and liability

• The Service is provided "as is". Booking data, guest names and weather come from third parties and may be late or wrong; check important details yourself.
• To the extent the law allows, we are not liable for indirect or consequential losses (such as lost bookings, revenue or reviews), and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer where those apply.

11. Indemnity

You will compensate us for claims by third parties (including your guests) caused by your content or your breach of these terms.

12. Law and disputes

These terms are governed by the laws of India. Courts in Gurugram, Haryana have jurisdiction. Please contact us first: most problems are solved quickly by email.

13. Changes to these terms

We will post changes here with a new date and email hosts about important changes at least 15 days before they apply. Continuing to use the Service after that means you accept them.

14. Contact

Wasim Iqbal (Welcome TV), DLF Cyber City, Gurugram, Haryana 122002, India · support@getwelcometv.com