Shipping & Delivery Policy
Last updated: 14 November 2026
Welcome TV, offered by Wasim Iqbal (Welcome TV), DLF Cyber City, Gurugram, Haryana 122002, India, sells only a digital service. Nothing is shipped.
How the Pro plan is delivered
- Instantly, online. As soon as your Razorpay or PayPal payment is confirmed, Pro is switched on for your account at getwelcometv.com for the number of TVs and the period (one month or one year) you paid for.
- You receive a receipt by email to your account address within a few minutes.
- If your payment succeeded but Pro is not active after 30 minutes, email support@getwelcometv.com with your payment ID and we will fix it within 1 working day, or refund you (see our Refund & Cancellation Policy).
How the TV app is delivered
The Welcome TV: Guest Screen app is free. Install it on your Android TV or Google TV from Google Play, or download it from getwelcometv.com/app. You then pair the TV with your account using the code it shows.
Service area
Welcome TV is available online worldwide where Google Play or our download is available. Prices are shown in Indian rupees (Razorpay) or US dollars (PayPal).